Order Fulfillment & Shipping - United Stationers Online Furniture Catalogs

Tom Wieschenberg
866-861-8051
tom.wieschenberg@structuredweb.com

Order Fulfillment & Shipping

Will I be notified when customers submit orders on my web site?

Yes. Notifications will be sent automatically to an email address designated by you whenever you receive an order from your web site.

How will orders from the shopping cart be made available to my company?

All orders from your web site are stored within a secure OrderCenter that is accessible only to the user (employee) you designate. Your order processing staff will be able to login to the Order Center, and search for orders by order status, customer, order number to access any information they need.

Can the orders be imported directly into my billing system?

Orders can be exported in a .csv text file format for importing into your billing system.

Can orders be submitted to United Stationers electronically for fulfillment?

Yes. Your orders can be fulfilled electronically using United Stationers' eLink online fulfillment service. When you set-up your shopping cart with StructuredWeb, you will be asked to enter your account information and your preferences for submitting orders to United Stationers.

If you do not have an eLink account, you can call 1-800-733-5555 or contact your United Stationers' account manager in order to create a new account or ask questions about your already established account. The entire process of getting a new account takes approximately 5 business days. Currently there is NO charge for using this service and you must sign a confidentiality agreement and other necessary documents with United Stationers.

How are shipping costs calculated and assigned to my online orders?

You can offer drop shipping (UPS Ground / under 150 lbs.) or freight (truck shipments) to customers that submit orders on your website. During your initial set-up, StructuredWeb will work with you to customize shipping rules that will automatically calculate shipping charges based on your unique situation.

You can create custom shipping rules to automatically apply shipping charges to each order based on tiered order amounts (i.e $15 for all orders $100 - $200) or percentage of the total order (i.e. 5% of order). You can also set a minimum shipping charge. When the calculated amount from the shipping charge % is less than the minimum shipping the minimum shipping will be applied.

How are installation costs presented to customers that purchase on my website?

Installation costs are handled on a case by case basis through a manual process. When an online order includes any product requiring installation, the customer is notified online and via email that their order requires installation costs and they will be contacted for approval before their order is complete.

At this point, your order processing staff is also notified that a new order has been submitted and installation costs have to be added before the order can be completed. Your order processing staff must then login to OrderCenter, add the installation costs to the order, and send an automatic email to the customer advising their installations costs have been added for their approval. Once the customer approves the order with installation costs, the order is completed and submitted for processing and fulfillment.

Do I need to charge taxes to purchases made on my website?

You can assign a default tax rate to be charged on your website.

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